Sightline Systems is currently seeking an experienced Support Analyst to join our team in Fairfax,VA.

Who we are:

Sightline offers a real-time operations intelligence solution focused on analytics, root-cause analysis and correlation of data from any source — critical IT systems, applications, storage, databases — down to the process level.

Sightline’s powerful analytics go beyond point-in-time data to include over time and real time trend analysis, with abnormal behaviors or events dynamically communicated for appropriate actions.

About the role:

We are looking for a creative, motivated Product Support Analyst to help us grow. The Product Support Team is the primary support interface for customers, resellers, and distributors.

The Analyst will assume ownership of support cases assigned by the Product Support Manager and will follow through until the case has been closed or reassigned to another individual. If a question cannot be immediately answered, the candidate will be expected to use available resource material and/or consult with product experts to advance the resolution of the issue in a timely manner.

What you’ll do:

  • Provide product support to customers, re-seller, and distributors
  • Develop automated test cases
  • Test new product releases
  • Take appropriate steps to bring any open support cases to resolution in a timely manner
  • Occasional travel to customer sites for sales support or on-site troubleshooting.
  • Work with the Product Engineering team to facilitate resolution of customer tickets and issues
  • Position reports to the Product Support Manager

Our ideal candidate:

Education and experience

  • Bachelor’s degree (or higher) in information technology, business, or a related field
  • 3+ years of work experience (post-college)
  • Experience working with a software product company
  • Client or customer facing work experience
  • End user support experience

Skills and abilities:

  • Fluency in English (written and oral)
  • Proficiency in Microsoft Office applications and overall computer skills
  • Time management skills to prioritize and meet deadlines
  • Highly organized with outstanding attention to detail
  • Individual who is creative and offers new ideas
  • Ability to work independently and as a member of a team
  • Flexibility to work in a changing environment
  • Ability to thrive in a fast-paced environment
  • Ability to work in the U.S

What we offer:

  • Competitive annual salary based on level of experience and with the opportunity for annual performance-based bonuses.
  • Medical, vision, dental, life and disability insurance, a 401k plan and free parking.

Qualified applicants should send a cover letter and resume to recruiting@sightline.com.

Sightline Systems is looking for experienced sales professionals to join our growing sales team in our Fairfax office.  The individual will be responsible for selling our Analytics and Performance Solutions.

Qualified applicants should send a cover letter and resume to recruiting@sightline.com.

Job Description

Responsibilities for the position include but are not limited to:

  • Identify new sales opportunities using enabled qualifying skills and tactics
  • Generate revenue from new and existing customers in assigned territory
  • Establish and maintain good rapport and customer support to existing customers
  • Create and execute key sales and business development initiatives to increase sales pipeline
  • Develop and execute sales strategy plans on accounts within assigned territory
  • Position Sightline appropriately and effectively with clients considering Sightline solutions
  • Develop reference accounts that are willing to be active in sharing their success with Sightline solutions with prospective customers
  • Maintain knowledge of the latest trends in the Operations Analytics industry
  • Actively participate and provide leadership within industry networking organizations
  • Provide continuous verbal and written updates on forecast, opportunity pipeline and territory plan
  • Possess thorough knowledge of company and products/services
  • Be able to present the value proposition to all levels within the organization
  • Qualify a high volume of prospects in and out of the opportunity pipeline

Desired Skills and Experience

  • 5+ years of relevant sales/ business development experience preferably in software sales
  • Job duties are varied and complex requiring independent judgment, collaboration and leadership
  • Ideal candidates will have experience selling monitoring, Operations, Customer Experience, Analytics, or similar applications
  • Highly developed selling, customer relations and negotiations skills with the ability to effectively communicate with C-level executives and line of business representatives
  • Ability to work collaboratively in a team-based environment and execute upon agreed strategy
  • Ability to penetrate accounts and represent the broader Sightline value proposition as well as specific value and capability messaging
  • Excellent written, verbal and interpersonal skills are staples of the position
  • Demonstrated ability to present effectively and to sell to a technical solution
  • Strong skills in communication, negotiation, organization and teamwork
  • Desire to work from a central location with emphasis on selling through the phone
  • Some travel required
  • Bachelor’s degree

We offer all of the advantages you would expect from an industry leader including a competitive salary and comprehensive benefits package including medical, dental, vision, and life insurance, holiday and vacation pay, 401K, stock option plan, and much more.

Role: Mid level Java software engineer with a growing technology company located in Fairfax, VA that specializes in performance planning and capacity management software. 

Qualified applicants should send a cover letter and resume to recruiting@sightline.com.

Location: Fairfax, VA

Responsibilities

  • Design and develop high-volume, low-latency applications for systems delivering high-availability and performance.
  • Contribute in all phases of the development lifecycle.
  • Write well designed, unit tested, efficient code.
  • Ensure designs are in compliance with specifications.
  • Prepare and produce releases of software components.
  • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Requirements

  • BS/MS degree in Computer Science, Engineering or a related subject
  • Proven hands-on Software Development experience
  • Proven working experience in Java development
  • Hands on experience in designing and developing applications using Java EE platforms
  • object oriented analysis and design using common design patterns.
  • Excellent knowledge of Relational Databases, SQL (PostgreSQL, MySQL, Oracle) and ORM technologies (Hibernate)
  • Minimum of 5 years experience in Web programming using tools such as Java, JBOSS/WildFly, JSP, JSF, JavaScript, HTML, CSS, Jquery and Ajax, or equivalent knowledge

Other desirable technology experience: EJB, RMI, JMX, Rich Faces

Role: Mid level UI/UX Developer with a growing technology company located in Fairfax, VA that specializes in performance planning and capacity management software. We are seeking a creative, talented and knowledgeable user interface professional capable of producing stunning, user-centric browser and mobile user interfaces.

Qualified applicants should send a cover letter and resume to recruiting@sightline.com.

Location: Fairfax, VA

Responsibilities

  • Engage with the Business Development and/or Product Management early on to seek a deeper appreciation of the customers’ business problem/goals
  • Overall responsibility for understanding customer and product requirements and converting them into appealing, highly usable interface designs.
  • Ensure designs are in compliance with specifications
  • Contribute in all phases of the product lifecycle (analysis through design and development).
  • Write well designed, unit tested, efficient UI code.
  • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.

Requirements

  • BS/MS degree in Computer Science, Engineering or a related subject
  • Proven hands-on user interface design and development experience
  • Conceptual understanding of User Interface Design and the Design Process.
  • Minimum of 3 years experience in Web programming using tools such as Java, JSF, JavaScript, HTML, CSS, Jquery, Prime Faces and Ajax, or equivalent knowledge
  • Strong written and oral communication skills

Sightline offers a real-time operations intelligence solution focused on analytics, root-cause analysis and correlation of data from any source — critical IT systems, applications, storage, databases — down to the process level. Sightline’s powerful analytics go beyond point-in-time data to include over time and real time trend analysis, with abnormal behaviors or events dynamically communicated for appropriate actions. This position will be in our Fairfax, VA office.

Qualified applicants should send a cover letter and resume to recruiting@sightline.com.

Job Description

Responsibilities:

  • You will map Sightline performance monitoring solutions to customers business drivers.
  • You will manage technical leadership and ownership of key customer Proof of Concepts for Sightline performance monitoring solutions.
  • You will present to both Technical managers and IT Architects, as well as Business-Level IT stakeholders (Application teams, Development teams, LOB teams that rely on applications, C-Level execs)
  • You will stay abreast of competitors and the performance monitoring industry and trends, in order to serve as a trusted advisor to customers.
  • You will guide and lead sales teams in applying the appropriate Sightline Performance monitoring solutions to customer needs.
  • You will work with Sales Executives in a supportive position with the main focus on pre sales activities – including (but not limited to) technical presentations and demonstrations to “Fortune 1000” accounts in the local area.
  • You will design performance management solutions for customers through RFP responses, architectural diagrams and proposals, coverage gap analysis, and customer specific business value/ROI analysis studies.
  • You will drive enablement of partners to position and demonstrate Sightline performance monitoring solutions. This may be in the form of a WebEx, onsite training, lunch and learn, etc.
  • You will engage regularly and proactively with the SE and Sales leadership.
  • You will ensure that accurate & regular reports are completed and submitted as per business processes.

Qualifications:

  • You have a BS/BA degree in CS, EE, or MIS
  • You have skills in pre-sales role within the local area with a focus selling to Fortune 1000 type accounts. (7+ years’ experience)
  • You can successfully complete sales presentations on your own.
  • You enjoy traveling, working odd hours, and being very available.
  • You have skills in hands-on troubleshooting, configuration and implementation of enterprise applications and networks.
  • You have the business acumen to translate Sightline Performance Management technology into business advantage when speaking with C-level individuals.
  • You have skills in application instrumentation and IT Ops or Application Ops needs around monitoring and performance troubleshooting. Knowledge of both .NET and J2EE applications strongly desired.
  • You have in depth knowledge of vmWare, Linux and Windows server performance monitoring and tuning.
  • You have broad and deep knowledge of various performance monitoring and management instrumentation techniques including packet capture/analysis, flow capture/analysis, SNMP, and application server instrumentation.
  • in depth knowledge of advanced networking, SDN, virtualization, and storage architectures is beneficial but not core.
  • You have a deep understanding of enterprise business process related to APM and NPM.
  • You have wide industry expertise in Performance Management solutions in order to translate Large Enterprise business requirements into technical requirements and solutions.
  • You have worked with both Network Operations and Application Developers in large Enterprise accounts and understand how NPM and APM are applied across both disciplines

We offer all of the advantages you would expect from an industry leader including a competitive salary and comprehensive benefits package including medical, dental, vision, and life insurance, holiday and vacation pay, 401K, stock option plan, and much more.