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Sightline Systems is currently seeking an experienced Support Analyst to join our team in Fairfax,VA.

Who we are:

Sightline offers a real-time operations intelligence solution focused on analytics, root-cause analysis and correlation of data from any source — critical IT systems, applications, storage, databases — down to the process level.

Sightline’s powerful analytics go beyond point-in-time data to include over time and real time trend analysis, with abnormal behaviors or events dynamically communicated for appropriate actions.

About the role:

We are looking for a creative, motivated Product Support Analyst to help us grow. The Product Support Team is the primary support interface for customers, resellers, and distributors.

The Analyst will assume ownership of support cases assigned by the Product Support Manager and will follow through until the case has been closed or reassigned to another individual. If a question cannot be immediately answered, the candidate will be expected to use available resource material and/or consult with product experts to advance the resolution of the issue in a timely manner.

What you’ll do:

  • Provide product support to customers, re-seller, and distributors
  • Develop automated test cases
  • Test new product releases
  • Take appropriate steps to bring any open support cases to resolution in a timely manner
  • Occasional travel to customer sites for sales support or on-site troubleshooting.
  • Work with the Product Engineering team to facilitate resolution of customer tickets and issues
  • Position reports to the Product Support Manager

Our ideal candidate:

Education and experience

  • Bachelor’s degree (or higher) in information technology, business, or a related field
  • 3+ years of work experience (post-college)
  • Experience working with a software product company
  • Client or customer facing work experience
  • End user support experience

Skills and abilities:

  • Fluency in English (written and oral)
  • Proficiency in Microsoft Office applications and overall computer skills
  • Time management skills to prioritize and meet deadlines
  • Highly organized with outstanding attention to detail
  • Individual who is creative and offers new ideas
  • Ability to work independently and as a member of a team
  • Flexibility to work in a changing environment
  • Ability to thrive in a fast-paced environment
  • Ability to work in the U.S

What we offer:

  • Competitive annual salary based on level of experience and with the opportunity for annual performance-based bonuses.
  • Medical, vision, dental, life and disability insurance, a 401k plan and free parking.

Qualified applicants should send a cover letter and resume to recruiting@sightline.com.

Big Data Visualization

Correlate, visualize and analyze thousands of datapoints in real-time

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Unified Monitoring

Consolidate multiple monitoring tools into a single pane of glass

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Performance Analytics

Visualize IT performance data in real time with predictive analytics

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Capacity Planning

Automatically forecast limited system resources before trouble strikes

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Root Cause Analysis

Diagnose and resolve hard-to-find performance issues faster

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In Linux, calculating available memory is not always straightforward. This is because Linux treats memory resources differently than other operating systems. Because of this, many Linux server monitoring tools do not properly calculate the true value of the property correctly, because of what Linux is doing with memory resources behind the scenes. So a Linux admin running a Linux system might see that they have zero (0) Memory resources available, when in fact plenty of memory is available.

Linux, by design, uses RAM memory for disk caching to speed up the system. This means that the Mem % Free metric will consistently be low (maybe 5%), when in actuality, the system is only using 50% of the RAM.

It is possible in Sightline EDM to accurately monitor Linux memory usage and generate alerts when the amount of real memory gets too low, as opposed to when the default Mem % Free metric only appears to be too low.

Currently, this needs to be done using an expression, which lets you build and define your own metrics using currently existing metrics. We will make 2 expressions in order to monitor real Linux memory usage.

  1. Mem Real Free GByte: We will make an expression called “Mem Real Free GByte”. It will add the following three metrics together: “Mem Buffers GByte” + “Mem Cached GByte” + “Mem Free GByte“. These metrics added together provide a metric which takes out the cache and buffers from the memory calculation.
  2. Mem Real pct Free: We will then create an expression called “Mem Real pct Free.” This metric provides a percentage value which can be used to create accurate Linux memory usage alerts across systems. This is because a percentage will be accurate whether the system has 4 GB or 40 GB. This is done by the following calculation: (“Mem Real Free GByte” / “Mem Total GByte“)  * 100. This takes the free GBytes and divides by the total GBytes the system has, and then multiplies the result by 100 to get a percentage. For example, if a 16 GB system has a “Mem Real Free GByte” value of 10 GB, then the calculation would be  (10/16) * 100, which equals 62.5%.

By using these expressions, it is possible to create meaningful alerts based on real memory instead of the default Mem % Free across a wide range of Unix systems.

The screenshot below shows the default Linux memory metric, Mem % Free, in the lower blue line hovering around 1% free, in comparison with the expression created for Mem Real pct Free, which shows the upper orange line around 36% free. Although the blue line appears to indicate that the Linux system is out of memory, that memory is actually being used for disk caching, whereas the orange line shows real memory around 36% free, which is a much better metric for creating performance alerts. 

sightline-edm-linux-memory-usage-screenshot.jpg

The difference can also be seen at the end of the graph, when an application begins using real memory, causing the orange line to dip down to 5%. The blue line does not reflect this change, however, because the system simply decreases the amount of memory available for disk caching and increases the amount of memory availabile to other applications, which effectively cancels each other out. In this way, it is possible to set up alerts to accurately monitor Linux memory usage in Sightline EDM’s IT Infrastructure monitoring system.

The Industrial Internet of Things (IIoT) is changing the landscape of the U.S. manufacturing industry.  Companies that understand the patterns and trends and position themselves to prepare for the impending advances will most certainly gain a competitive edge in the global marketplace. 

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Companies no longer have the luxury of being anything but data-driven. Data used to be something to simply maintain and manage, but now it’s a valuable asset that companies use to gain a competitive edge. With change happening so rapidly, how are manufacturers preparing to take advantage of the massive amounts of data that is available and more importantly, how are they using that data to really take advantage of the power that IIoT delivers?

When posing the question of how manufacturing companies are preparing for IIoT, many manufacturing leaders think of IIoT as something far off in the distance, but they don’t really understand the full impact that is coming. Many see it as a fad or something that may only have some effect on the way they handle day-to-day operations in the long run.  As we begin to peel back the layers of IIoT, one sees that there is a strong potential for a shift to occur that will change the entire manner in which manufacturing companies operate similar to what the manufacturing industry saw when they were first implementing automation and began using IT and other electronics. As a result, manufacturing leaders are seeking to develop formal and informal IIoT strategies that will position their companies to take advantage of new opportunities to streamline efficiencies, reduce downtime and stimulate profitability sooner rather than later.


Where We’ve Been and Where We’re Going

If one reviews the history of manufacturing, there are four distinct manufacturing industrial revolutions spanning from the initial mechanical production facilities to mass production to use of electronics and IT to IIoT and systems integration. The fourth industrial revolution, or Industry 4.0, will allow manufacturers to leverage the Industrial Internet of Things (IIoT) to collect vast amounts of sensor and network data, apply advanced analytics and further utilize new technology such as robots and 3-D printing to improve quality and output.

While some progressive manufacturers see where the industry is headed, many are only at the starting gate of the next wave of innovation fueled by IIoT applications and solutions. According to a recent study by Smart Industry, many manufacturers are focused on learning and benchmarking to formulate winning strategies. Many will be using the findings to reduce operational costs, optimize asset utilization, improve worker productivity, enhance workplace safety, enhance the customer experience and create new business models and revenue streams.


IIoT Will Produce More “A-Ha” Moments for Manufacturers

The best way for the manufacturing industry to capitalize on IIoT is by gathering more data from sensors and systems and utilizing it to make business-driven decisions. While that may seem as though it is not an easy task, by adding advanced analytics solutions now, manufacturers will most certainly have more “a-ha” moments as they produce insights previously clouded by uncertainty or unattainable due to limited resources and time.

The advanced platforms will enable manufacturers to gather the right data, at the right time which can be leveraged to make well-informed, and most importantly, proactive business decisions. These tools will provide more insight and will enable manufacturers to develop a major engine to identify and create new products, services and profit centers all while simultaneously improving production efficiency, reducing costs, preventing downtime, ensuring quality and enhancing their overall ability to strategically plan business operations.


Manufacturers Aren’t Really Sure Where to Begin

Data is being collected by sensors, PLCs and more to the point some manufacturers are overwhelmed with data and aren’t really sure where to start. With so much data readily available, many manufacturers are wondering how to start implementing IIoT technologies in a thoughtful manner. Many manufacturers are taking a very close look at the data they want to collect and how they will use the information to streamline efficiencies, realize opportunities and produce a sizeable return on investment (ROI).

Manufacturers are concerned by a host of obstacles for adopting IIoT in their companies, with the most notable being cybersecurity. Cybersecurity concerns, lack of overall IIoT knowledge internally, legacy products that do not have obvious IIoT connectivity and lack of senior management support and commitment, just to name a few, are among the most pressing issues that keep manufacturers up at night. In order to wrap their arms around these challenges, proactive manufacturers will need to gain a better understanding of how to leverage advanced analytics. The traditional manufacturing business model is quite reactive and relies on management to be the primary driver of change, production that is driven by a sales forecast, and system improvements if, and only if, it is perceived to be “broken.”  As the manufacturing landscape advances due to IIoT, manufacturers must begin to take a more holistic view of the entire company to better understand how one part of the operation affects other parts in order to take advantage of enormous opportunities for improvement and to proactively gain the competitive edge.

As manufacturers begin to take a more holistic approach, many are working with internal teams, suppliers and consultants to decide the most valuable data to collect, what systems require enhancement, how the data will help them realize opportunities as well as how to gauge the full impact of IIoT changes within and outside the company. The two most critical issues are data management and cybersecurity. These areas will be critical challenges for the company to address as it affects future competitiveness

IIoT is most definitely changing the landscape of the manufacturing industry as we know it. Manufacturers that read the trends, understand data patterns and begin to lay the foundation now to proactively take advantage of the technological advances will be poised to remain viable in the global marketplace throughout the decades to come.

As an IT professional, your job is to ensure continual systems availability and to mitigate risk. Monitoring your IT infrastructure is an essential part of your overall IT strategy, yet many companies either don’t have an effective system in place or are using outdated tools that only provide part of the picture.

The risks associated with not monitoring your system or using outdated tools definitely outweigh the time required to advance your systems measurement resources and their costs. Failure to monitor or using outdated systems can lead to unnecessary downtime, reduced security, lost profits and is a major blow to your company’s street cred.

Here are the Top Five Reasons Why IT Performance Monitoring is Critical:
Prevent Unnecessary Downtime

No one wants to experience downtime. Your network needs to do more than simply work as expected. It is imperative that it is working at all times. By integrating newer IT performance monitoring tools, you’ll ensure that every aspect of your IT infrastructure is stable and functioning as it should. Alerting functions provide up-to-the-minute information about performance issues that could cost your company hundreds of thousands of dollars in unplanned downtime.

Security Breach Mitigation

Just turn on the evening news and you’ll hear about hackers, phishing schemes and other malicious attempts to extract customer and credit card data from companies. By incorporating an IT performance monitoring software, you’ll have the protection you need to mitigate the risk of experiencing a “Day at the Breach” by proactively identifying weak points in your security setup. IT performance monitoring tools will automatically alert you to atypical system activity which gives you the power to respond to potential threats and stop the bad guys in their tracks before it’s too late.

Manage Expectations

It’s is easier than ever to manage internal and external expectations with an IT performance monitoring system in place.  With just a few clicks of your mouse, you can provide your staff with the tools they need to report on what’s working, and what isn’t.  You’ll also be able to ensure that you’re providing a reliable customer experience.

A Picture is Worth a Thousand Words

Data visualization turns obscure data into easily understandable visuals and provides a quick way to convey your message. When the data is presented visually, the IT team can more effectively recognize patterns, identify data outliers and analyze data over time. Elements and patterns that were once too obscure to notice on a spreadsheet will pop off the page when delivered in a visual manner. Data visualization also allows members of the c-suite and other decision-makers to quickly identify trends and patterns to understand how one variable affects other areas of the company.

Strengthen Your Company’s Reputation

Your company’s brand is at stake.  Now we realize that many of you might be saying “branding…schmanding….what does our internal IT infrastructure have to do with my company’s brand anyway?” Well, take our word for it…it does.  As more and more customers interact with your brand online, ensuring that your systems are safe, secure and always working is imperative to repeat business and an IT performance monitoring solution is the key element to delivering an exceptional customer experience.

A Bonus 6th Reason IT Performance Monitoring is Essential…
Your Competition is Using IT Performance Monitoring Software to Deliver More Value Internally and Externally

More and more companies are realizing that they can gain a competitive edge by leveraging the data that results from IT performance monitoring. Your competition is implementing IT performance monitoring to easily capture, monitor and visualize data streams to improve quality and reduce the costs of operations to remain competitive.

Successful companies are leveraging the advanced data and analytics to ensure system-wide performance. Whether they seek to improve customer experiences, catch product flaws before repairs or replacements are needed, or increase safety, these systems also provide IT and OT professionals in many industries such as manufacturing, financial services, and telecommunications with previously untapped views into how their businesses operate.

 

Get More Information About How IT Performance Monitoring Helps Your Business Become Better, Faster and Stronger

Companies like Sightline Systems are helping customers achieve business transformation with IT performance monitoring. The newest release of Sightline’s award winning platform for managing the continuous streams of time series data has broken new barriers, collecting data in real time millisecond observations. This breakthrough technology is providing users with access to data which was previously unavailable.

Sightline EDM helps users easily capture, monitor and visualize data streams from their IT environments. Older, legacy systems have for many years provided visibility into operations but the data was frequently summarized due to the volume of data produced.  The state-of-the-art Sightline EDM software has removed these barriers and can store millisecond level data in real time and preserve the data for future analysis and planning tasks.

For more information about how IT performance can help your company reduce downtime, optimize performance and achieve real results, contact Sightline Systems at (703) 563-3000, info@sightline.com or complete the form below and someone will be in touch with you right away.

For More Information

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The Customer:
INTEGRIS Health is Oklahoma’s largest state-owned health system, with hospitals, rehabilitation centers, physician clinics, mental health facilities, independent living centers, and home health agencies throughout the state. With a wide, interconnected network and much sharing of information between facilities, it is crucial that their IT network service levels ensure constant network availability in order to provide superior client response time. Sightline is being used to monitor the operating systems and hardware of INTEGRIS Health’s network. Ted Kidd, Systems Engineer for INTEGRIS Health, explained that the organization needed a tool to track overall system performance and utilization. In particular, they needed a monitoring solution for their OpenVMS platform. After looking at different vendors, including PAWZ, the company decided that Sightline would best serve their complex needs based on Sightline’s drill-down capabilities and ability to monitor server performance 24×7.

The Challenge:
Kidd explained that Sightline has provided INTEGRIS Health with accurate historical information, as well as timely day-to-day information. It has eliminated guesswork about requirements for hardware and has allowed INTEGRIS Health to spot and analyze problems quickly and efficiently. In addition to covering their OpenVMS platform, Sightline has enabled INTEGRIS Health to monitor their Tru64 and AIX environments, fostering interrelationships between these critical systems. By using history trace files and offering the data on their internal web using Sightline’s AutoWeb, INTEGRIS Health has been able to better track server activity and actually see growth trends.

This is crucial to their systems engineers as well as management, who are able to access information for analysis in an easy and timely manner. As an example, Kidd cited a recent instance in which a message was received from their Tivoli monitor that the CPU of one of their servers was extremely busy. When they received the message, they pulled up the Sightline live feed plot for that server (which is offered up via AutoWeb). Because of this advanced monitoring feature of Sightline, Kidd was able to go to the web page for live plots and see that the CPU was pegged at 100% for the past 30 minutes. Kidd was able to work with the application/database analyst, find the cause of the problem, and resolve the issue. Sightline provided the means to see it all, enabling managers to implement performance rules and logic that automatically scanned all components of the critical transaction path in real-time to ensure complex operations remained contention free, and to assure service level standards.

Value Created for Executives and End Users:
With Sightline, INTEGRIS Health experiences value at all levels of the organization. At the executive level, it provides real-time information about the health of the system in terms they can understand. For IT staff, the drilldown capabilities allow a complete view of the system and any potential problems. It also assures better client response time because of less down time, and integrates with all platforms, representing huge economy of scale for cross-domain applications.

Sightline’s ability to layer performance metrics helped IT staff at one company resolve a system problem that had been plaguing them for some time prior to the installation. By examining the impact of several metrics simultaneously, they were able to quickly trace the performance problem to a source code issue. Sightline enables you to view end-to-end business flows and view service level indicators in real-time. An organization is able to maintain peak performance of its applications and the systems supporting them.

“We needed service level assurance across the many levels of our enterprise. Sightline makes a significant difference in our overall operations efficiency,” commented Ted Kidd, Systems Engineer, Integris Health management of the business critical IT infrastructure. Now organizations can easily identify trends and relationships in key business indicators as they are occurring, not after they have reached a critical threshold. Furthermore, Sightline can quickly and automatically determine the root causes which are contributing to any service level degradation and enable IT to address the issues before end-users experience any service interruptions.