Installing and Updating the Power Agent on Windows Systems


Creating a Response File

We have had several inquiries about silent installs and updates for the Sightline Power Agents. Silent installs and updates for Windows Power Agents are accomplished by creating a response file, documented here.

The Problem With Ghost Servers

Ghost servers are a growing problem for enterprise infrastructures. The term, which denotes unused or underutilized servers, has grown recently as companies perform cost, security or performance plans for their big networks. Back in 2013, a BizTech article entitled The IT Monster in the Closet: Ghost Servers cited an industry estimate that ghost servers may make up to 15 percent of the enterprise marketplace. With the growth of global enterprise networks over the last two years, 15 percent might be a conservative estimate in 2015.

In terms of cost, ghost servers consume power and require cooling. Typically the use of these systems have either have been deprecated but not removed from the network because they might still run one or a few VMs or other applications. Time and power equals money and while ghost servers might not break the bank, finding, removing or optimizing them can make IT teams gain visibility when companies are looking to lower IT costs.

Having any unmonitored systems attached to a secure network always increases risk. Ghost servers might not directly contribute to a significant rise in security breaches but they could, at least in theory without monitoring, supply hackers with a potential backdoor into your secure network. Back in 2006, Computer World reported that such a server was used to hack into Ohio University’s alumni database and obtain 170,000 social security numbers and personal information. How’d it happen? The IT team thought the server was offline.

Now for the good news. Ghost servers might also provide a vital and inexpensive way to increase infrastructure performance for teams looking for more processing power on-premises. Applications that might consume significant CPU or memory resources on a multi-VM servers might be moved to a ghost server or teams can increase performance by adding such servers to their load balancing activities.

So where do you start? First, teams need to find the servers and use a monitoring solution such at Sightline’s EDM to look at all the servers on a network to see which servers are on, operational and what applications are running. For systems that are powered on but idle, teams can use EDM to create groups of potential ghost servers to watch.

Next, teams need to discover when and how those servers have been used and resolve ownership of them. This might be the hardest part since teams might not have access to that data. Yet, it’s a vital way to ensure IT tranquility by avoiding the potential for shutting down a seldom used but vital server or VM.

Once identified, teams will need to figure out of the server is needed for another task or should be removed from your network. Regardless of the decision, optimization or offline, identifying ghost servers should be a priority for any company looking to increase performance or ensure additional security for their infrastructure.

VMware released vCenter 6.0 in April 2015. Like many IT professionals, we were interested in seeing what changes were made. After we upgraded to vCenter 6.0, we discovered that while it was more locked down, its shell could still give us more access.

While we can monitor vCenter, ESX hosts and VMs agentlessly, our Power Agents offer a lot more data about what’s going on inside VM’s (mainly process level information), including the vCenter appliance. In fact, Power Agents included with Enterprise Data Management 4.8 provide you with the real-time data you need to make smarter, more cost effective decisions. EDM is an award winning platform for managing the continuous stream of time series data that is being produced and will help you:

  • Monitor systems
  • Analyze trends and patterns
  • Diagnose costly issues quickly
  • Reduce cost
  • Conduct root cause analysis
  • Automate capacity planning

These are steps you can take to access, and add a firewall port exception to the built-in firewall that comes with the appliance.

VMware, of course, provides instructions on how to manipulate the firewall. But it only allows adding an ip, or ip range to the allowed list of systems that can communicate with vCenter.

In short, it doesn’t allow you to open a port. That was a problem since our Power Agent uses port 1645 for communicating and sending detailed performance data back to our analytics engine. We needed to open that port and that proved to be harder than we thought.

Adding a Port to vCenter:
1) First, you’ll need console access. This presents a familiar screen for admins who have accessed the ESX server consoles before. This is new for the vCenter 6.0 appliance.


2) Here, you’ll want to navigate to a hidden screen by pressing ALT+F1. Then, you’ll get this login screen:


3) Here, login with admin credentials and you’ll get a list of help commands.

4) Now, run the following:


After running “shell.set –enabled True” and “shell”, you’ll get a standard Linux-style prompt.

There is a warning about using the pi shell, and it’s only for advanced troubleshooting. As such, continue at your own risk.

5) Navigate to /etc/vmware/appliance

Here is where you can add custom firewall port changes in the services.conf.


6) WARNING: Initially, we tried to add a new group to the json in service.conf, and we ended up losing SSH access to the VM. It seems that VMware has a hardcoded limit of 4 rules. Adding a 5th seems to bump the first out.
7) To get around this, we just added our rule to the ssh rule.
run “vi services.conf”

8) We added a comma, and then the section in red.


9) Then, reload vSphere vCenter 6.0 Appliance FW rule by executing:
or simply reboot the vm.

After we rebooted… we could now access our performance monitoring tool on port 1645.

The New Sightline Systems Site. Earlier this summer we launched our new website. It’s clearer, more responsive, works on mobile devices and offers a cleaner, more modern look. You’ll also notice that we’ve added a blog and an area for past editions of Sightline Highlights.
Visit the new Sightline Systems Site

EDM 4.2 Released. EDM 4.2 expands its list of purpose-built features with automated and dynamic threshold settings for any monitored device, unlimited coverage to capture data from SNMP and customer-requested chart feature that gives IT administrators a quick way to prioritize infrastructure concerns.
Read Sightline EDM 4.2 Delivers Dynamic Alerts, Rapid Visualization and Quick Chart Feature

We Made the Most Promising Red Hat Solution Providers 2015 List. CIO Review’s annual top Red Hat Solution Providers list selects Sightline Systems for its dedication to providing the right tools that help companies transform server and application performance data into actionable business goals.
Read More About the Award

We’re Hiring. Think that you or a friend has the right stuff to join our team of experts? We’re hiring for six new positions in our Fairfax, Virginia office: Chief Architect, Mid Level Java Software Engineer, Senior Sales Representative, Solution Architect and a UI/UX Developer.
Need a New Job?

Virtual Appliances Made Easy With Oracle Linux. John Park, our systems administrator extraordinaire, recently created a virtual appliance that will help future customers add EDM to their infrastructures more easily. We were so impressed that we asked him to blog about it… Oracle was too… the company added the blog to its latest Oracle Linux newsletter.
Read About Easy Virtual Appliance Creation

Ask John
Questions? Comments? Suggestions? Ask John! If we use your input in a future newsletter, we’ll send you a $10 Amazon gift card.

Role: Mid level Java software engineer with a growing technology company located in Fairfax, VA that specializes in performance planning and capacity management software. 

Qualified applicants should send a cover letter and resume to

Location: Fairfax, VA


  • Design and develop high-volume, low-latency applications for systems delivering high-availability and performance.
  • Contribute in all phases of the development lifecycle.
  • Write well designed, unit tested, efficient code.
  • Ensure designs are in compliance with specifications.
  • Prepare and produce releases of software components.
  • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.


  • BS/MS degree in Computer Science, Engineering or a related subject
  • Proven hands-on Software Development experience
  • Proven working experience in Java development
  • Hands on experience in designing and developing applications using Java EE platforms
  • object oriented analysis and design using common design patterns.
  • Excellent knowledge of Relational Databases, SQL (PostgreSQL, MySQL, Oracle) and ORM technologies (Hibernate)
  • Minimum of 5 years experience in Web programming using tools such as Java, JBOSS/WildFly, JSP, JSF, JavaScript, HTML, CSS, Jquery and Ajax, or equivalent knowledge

Other desirable technology experience: EJB, RMI, JMX, Rich Faces

Role: Mid level UI/UX Developer with a growing technology company located in Fairfax, VA that specializes in performance planning and capacity management software. We are seeking a creative, talented and knowledgeable user interface professional capable of producing stunning, user-centric browser and mobile user interfaces.

Qualified applicants should send a cover letter and resume to

Location: Fairfax, VA


  • Engage with the Business Development and/or Product Management early on to seek a deeper appreciation of the customers’ business problem/goals
  • Overall responsibility for understanding customer and product requirements and converting them into appealing, highly usable interface designs.
  • Ensure designs are in compliance with specifications
  • Contribute in all phases of the product lifecycle (analysis through design and development).
  • Write well designed, unit tested, efficient UI code.
  • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.


  • BS/MS degree in Computer Science, Engineering or a related subject
  • Proven hands-on user interface design and development experience
  • Conceptual understanding of User Interface Design and the Design Process.
  • Minimum of 3 years experience in Web programming using tools such as Java, JSF, JavaScript, HTML, CSS, Jquery, Prime Faces and Ajax, or equivalent knowledge
  • Strong written and oral communication skills

Sightline offers a real-time operations intelligence solution focused on analytics, root-cause analysis and correlation of data from any source — critical IT systems, applications, storage, databases — down to the process level. Sightline’s powerful analytics go beyond point-in-time data to include over time and real time trend analysis, with abnormal behaviors or events dynamically communicated for appropriate actions. This position will be in our Fairfax, VA office.

Qualified applicants should send a cover letter and resume to

Job Description


  • You will map Sightline performance monitoring solutions to customers business drivers.
  • You will manage technical leadership and ownership of key customer Proof of Concepts for Sightline performance monitoring solutions.
  • You will present to both Technical managers and IT Architects, as well as Business-Level IT stakeholders (Application teams, Development teams, LOB teams that rely on applications, C-Level execs)
  • You will stay abreast of competitors and the performance monitoring industry and trends, in order to serve as a trusted advisor to customers.
  • You will guide and lead sales teams in applying the appropriate Sightline Performance monitoring solutions to customer needs.
  • You will work with Sales Executives in a supportive position with the main focus on pre sales activities – including (but not limited to) technical presentations and demonstrations to “Fortune 1000” accounts in the local area.
  • You will design performance management solutions for customers through RFP responses, architectural diagrams and proposals, coverage gap analysis, and customer specific business value/ROI analysis studies.
  • You will drive enablement of partners to position and demonstrate Sightline performance monitoring solutions. This may be in the form of a WebEx, onsite training, lunch and learn, etc.
  • You will engage regularly and proactively with the SE and Sales leadership.
  • You will ensure that accurate & regular reports are completed and submitted as per business processes.


  • You have a BS/BA degree in CS, EE, or MIS
  • You have skills in pre-sales role within the local area with a focus selling to Fortune 1000 type accounts. (7+ years’ experience)
  • You can successfully complete sales presentations on your own.
  • You enjoy traveling, working odd hours, and being very available.
  • You have skills in hands-on troubleshooting, configuration and implementation of enterprise applications and networks.
  • You have the business acumen to translate Sightline Performance Management technology into business advantage when speaking with C-level individuals.
  • You have skills in application instrumentation and IT Ops or Application Ops needs around monitoring and performance troubleshooting. Knowledge of both .NET and J2EE applications strongly desired.
  • You have in depth knowledge of vmWare, Linux and Windows server performance monitoring and tuning.
  • You have broad and deep knowledge of various performance monitoring and management instrumentation techniques including packet capture/analysis, flow capture/analysis, SNMP, and application server instrumentation.
  • in depth knowledge of advanced networking, SDN, virtualization, and storage architectures is beneficial but not core.
  • You have a deep understanding of enterprise business process related to APM and NPM.
  • You have wide industry expertise in Performance Management solutions in order to translate Large Enterprise business requirements into technical requirements and solutions.
  • You have worked with both Network Operations and Application Developers in large Enterprise accounts and understand how NPM and APM are applied across both disciplines

We offer all of the advantages you would expect from an industry leader including a competitive salary and comprehensive benefits package including medical, dental, vision, and life insurance, holiday and vacation pay, 401K, stock option plan, and much more.

Do You Need an Alerts Team?

alerts team

If you’re part of a team that’s involved with increasing or monitoring system, component or infrastructure performance, you already know about the “alert flood.” It’s that constant deluge of emails to notify you that the systems you or your team is responsible for has an issue. And thankfully, we’re working on decreasing that flood in our next release of EDM.

The flood part is because there are so many alerts. It’s a problem that we often hear from teams. To solve it, many choose to simply filter their reports, choose to not receive them, delete them or change their monitoring thresholds to receive less alerts.

Yet, those alerts may be part of a company’s SLAs or other agreements. When the important alerts happen, IT staff might simply miss the message. These alerts are important and in cases where there’s an internal review, it might come down to who was alerted and who was required to react. The results of that review might not be good for individuals who were required to react.

One idea to minimize that problem might be to create an Alerts Team to not only manage alerts but also set the rules on what’s monitored, develop new thresholds based on accumulated historical data and use industry or company best practices to minimize the flood to something more akin to a kiddie pool. Plus, as components are added, the Alerts Team can set the rules based on their expectations and not simply rely on the monitoring solution’s default settings.

We’ll agree that alerts can be a necessary evil. Yet, when one user changes the thresholds in order to minimize their alerts — it might be a mandated threshold alert for another staff member. For companies with a wide variety of operating systems, storage solutions and other devices, team members should reflect experts with knowledge of each system. For instance, few would want a Windows expert to set operating thresholds for a Linux server.

The concept is simple, with expertly-set thresholds the Alerts Team can keep alerts to a minimum and deliver the right message to the right person. For larger organizations, the establishment of an Alerts Team can help experts understand their role in the overall infrastructure and limit the amount of alerts going to the teams.

Virtual Appliances Made Easy With Oracle Linux

0811_3It’s no surprise that most of today’s IT world lives within a virtual computing environment.  The ability to cut costs, save energy, and reduce hardware footprint are just a few of the many advantages of being virtual.  However, the pains and headaches of installing operating systems and other various software applications still persist.  Enter the beauty of the virtual appliance.

A virtual appliance is a pre-configured, self-contained virtual machine that typically includes a pre-installed minimal operating system along with other desired software applications.  Virtual appliances are usually exported as an OVF (Open Virtualization Format) file.  This file can be re-deployed to an existing virtual environment, then simply turned on for use.

During the build process of our Sightline EDM virtual appliance, Oracle Linux was selected for several benefits including:

  • Free and redistributable operating system
  • Reliable, tested operating system from a trusted company
  • Option for enterprise-class support at a significantly lower cost from Oracle if needed
  • Small footprint with a minimal OS install
  • Quick operating system boot, which leads to faster Sightline software startup.

Many obstacles were presented while building the Sightline appliance. However, the finished product made the journey well worth the time.  Creating the appliance not only involved installing Oracle Linux and our software, but also included a number of system configurations,  such as:

  • Setting the software services to start up in a certain order on system boot.
  • Opening firewall ports.
  • Adding a few simple scripts to pre-populate files before being read on system boot.

Different applications will require different needs from the system, so not all journeys will share the same path when creating an appliance. Some paths may be harder than others, but in either case, the finalized appliance can be extremely beneficial to both vendors and their customers, as the appliance can:

  • Simplify deployment – users won’t have to worry about resolving any potential errors from installing all the required components needed for the software application to function. The appliance can simply be deployed and started without the hassle.
  • Become an excellent selling tool – the last thing a salesperson needs is to watch the customer run into a problem with installation. Even with a sales engineer by their side to help fix the problem, the situation can leave an embarrassing mark for a company. The ease of deployment through an appliance allows the salesperson to focus on what they do best: present and sell a good product from a team that knows what it is doing.
  • Reduce customer costs – since the appliance comes pre-installed with a redistributable operating system, customers won’t have to worry about using or obtaining any extra licenses to stand up a clean OS to install a vendor product.

With the creation of any virtual appliance, there’s a great deal of planning and strategy in order to ensure a great product presentation. At the conclusion of the project, Oracle Linux was clearly the right choice. Not only did it give us a free and distributable operating system — it answered our customers’ needs for support, reliability and dependability.

Using Root Cause Analysis to End Your Next Infrastructure Fire Drill

firedrillImagine that you’re in a house and the room next to you is burning. You would never simply close the door to the room and go about your business, because you know eventually that the fire will consume the house. The obvious reaction is to put out the fire. Yet, when companies see a crucial part of their infrastructure on fire, many times they simply close the door and go about their business.

It’s an overly simplified analogy but in today’s enterprise networks, their sheer complexity not only makes it hard to put out a fire, it often makes it hard to tell where the fire is. Teams do their best by making educated guesses with a preference for operational uptime and performance – goals to ensure that the least amount of users are affected by the fire. The solutions crafted by some teams often do minimize the problem but don’t fix them.

Back to the fire analogy, teams might close the door to the room next door but need to access the room on the other side of it. When a part of an organization’s infrastructure goes down, IT teams are asked to ensure that the least amount of end-users are affected. So they create pathways to circumvent the room, or build additional rooms to get around the fire. In the real world, that could mean adding more capacity with new servers, expensive emergency services and engineering untested solutions that lead to more complexity to an infrastructure that still has a burning room within it.

The better answer is in root cause analysis (RCA), a methodology that looks at current and historical infrastructure data to set a benchmark for how everything should run in a stable environment and using analysis to tell IT teams where the problem is within their infrastructure.

With a powerful root cause analysis solution such as Sightline‘s Clairvor, IT teams spend less time searching for the problem, less effort on guessing how to minimize the issue and less money on trying to circumvent the problem. We believe that teams should spend more time fixing an infrastructure problem the first time and less time searching for it. Root cause analysis enables teams to keep the infrastructure they have, open the door and simply put out the fire.