Sightline Systems is currently seeking an experienced Support Analyst to join our team in Fairfax,VA.
Who we are:
Sightline offers a real-time operations intelligence solution focused on analytics, root-cause analysis and correlation of data from any source — critical IT systems, applications, storage, databases — down to the process level.
Sightline’s powerful analytics go beyond point-in-time data to include over time and real time trend analysis, with abnormal behaviors or events dynamically communicated for appropriate actions.
About the role:
We are looking for a creative, motivated Product Support Analyst to help us grow. The Product Support Team is the primary support interface for customers, resellers, and distributors.
The Analyst will assume ownership of support cases assigned by the Product Support Manager and will follow through until the case has been closed or reassigned to another individual. If a question cannot be immediately answered, the candidate will be expected to use available resource material and/or consult with product experts to advance the resolution of the issue in a timely manner.
What you’ll do:
Our ideal candidate:
Education and experience
Skills and abilities:
What we offer:
Qualified applicants should send a cover letter and resume to firstname.lastname@example.org.